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FREQUENTLY ASKED QUESTIONS
Frequently asked questions
General FAQS
What is your mailing address?
P.O. Box 1822 Decatur, GA 30031
What is your fax number?
Fax number 770-558-6322 Efax number 404-420-2292
How do I check my account balance?
To check account balances you may call our office or contact us via email at pcpayeeservices@yahoo.com.
How do I reach my account manager?
You may contact our office directly at 404-296-0340.
Can I review and discuss my budget with my Account Manager?
Yes, you may schedule an appointment or conference call with one of your assigned Account Manager.
How do I request additional funds?
Please call the office to request additional funds at least 3-4 days prior to when the funds are needed.
When do I need to provide receipts?
Please fax receipts for large purchases to our office after items are purchased.
How long does it take to void and reissue a lost check?
It will take 3-5 days to void and have a check reissued from our processing facility.
What happens to the balance in a client's account when he or she passes away?
When a client passes away conserved funds in the clients account are returned promptly back to the Social Security Administration.
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